Measure Email Success Based on Conversions, Not Just Click-Thrus

Most bulk-email software reports "opens" and "click-thrus" for each campaign. However, click-thrus to your website's landing page are not definitive actions, since there will be a significant drop-off from subscribers who reach your landing page versus those who actually take action.

So, a better measure of success is "conversion," defined as people who complete the action on your website's landing page by clicking the "submit" button to arrive at the "thank you" confirmation page.

As a result, your website's confirmation page, not your landing page, should be coded with programming script that identifies and reports conversions. At minimum, your database should be able to record and report conversions by:

  • subscriber
  • subscriber source
  • email campaign
  • email domain (e.g. AOL)
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